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Phone numbers are available on the Contact Us page. Requests for warranty replacements, returns and exchanges made after 30 days will not be honored. A shipping and handling fee will be charged to deliver the exchange disc.Ĭontact HERE within 30 days after the shipping date noted on the packing slip. Partial returns of map sets will not be accepted.Įxchanges: Only map areas of the same Map Data disc release and product line can be exchanged for a different map area. If your order included discounted products, the refund will be given on the lower-priced product. Returns: Your credit card account will be credited for the price of the Map Data disc. NOTE: Agreements between HERE and specific vehicle/device manufacturers overrule the terms & conditions written herein. No partial refunds will be given on map subscriptions. Only unopened product purchased direct from HERE can be returned to HERE for refund or exchange. Delivery is dependent on stock availability and receipt of payment or credit card authorization. United States Ground shipping also includes delivery to P.O. Delivery time is based on business days and whether or not your order was received before 3 p.m. We offer SmartPost, 2-day, and overnight service. Note: If you place an order on the weekend, it will be shipped the next business day.Īll HERE maps are delivered by couriers with tracking services. Delivery time depends upon the shipping method you select. Pacific Standard Time will be processed and shipped that same day.

On business days, orders placed by 11:30 a.m.